Robots Serve Up Smiles and Meals at Nairobis First Robot Cafe

A Nairobi cafe is using robots to serve food to customers, a first in East Africa. The owner, inspired by similar concepts abroad, invested in the robots to attract customers and offer a unique dining experience. While the robots can deliver food to tables and offer simple greetings, human waiters are still essential for taking orders, serving drinks, and handling tasks requiring more complex interaction. Although the technology is expensive and not meant to fully replace human workers, it highlights the evolving role of automation in the service industry, particularly in Africa. Experts believe there`s room for both robotic and human service in the hospitality industry, catering to diverse customer preferences.