Robots Serve Up Smiles and Meals at Nairobis First Robot Cafe

A Nairobi cafe is using robots to serve customers, a first in East Africa. The owner, inspired by similar concepts abroad, invested in the robots to entertain and attract customers. While expensive, the robots have brought in curious crowds. Customers like the novelty of being served by robots, who can deliver food to their tables and offer simple greetings. However, human waiters are still essential for taking orders, serving drinks, and handling tasks the robots cannot. Experts believe that while robots may become more common in the service industry, the human touch will remain important, catering to diverse customer preferences.