Robots Serve Up Smiles at Nairobis First Robot Cafe

A Nairobi cafe is using robots to serve food, a first in East Africa. The owner, inspired by similar concepts abroad, invested in the robots for their novelty. While expensive, the robots have attracted curious customers. They deliver pre-placed orders, greet customers, and require human assistance for tasks like taking orders and serving drinks. Though seen as a potential disruption to the workforce, the cafe manager emphasizes the robots` limitations and high cost, suggesting they won`t replace human waiters but rather offer a different service model. An industry expert agrees, believing both robot and human service can coexist due to the diverse preferences of customers.