Robots Serve Up Smiles and Meals at Nairobis First Robot Cafe

A Nairobi cafe is using robots to serve customers, a first for East Africa. The robots, an expensive investment for the owner, deliver food to tables, attracting curious customers. While the robots can say simple phrases and are controlled by an app, human waiters are still essential for taking orders and serving drinks. Although the technology is seen as a potential disruptor to the workforce, the cafe manager emphasizes that robots can`t replace human interaction and are costly. An industry expert believes both robotic and human service can coexist in the hospitality industry due to diverse customer preferences.